A booking is not secured until the full amount stated in your itinerary is received, unless otherwise authorised by us at the time of booking.
All amounts are in EURO, and the only currency amount to work in is EURO unless otherwise stated.
Method 1: Direct credit / Direct Transfer / Bonifico / International Money Transfer / etc: You will be provided of our bank account details and you should transfer the stated amount to this account. If the FULL stated amount does not arrive, the deposit is not considered made and the booking not held (unless transfer is under dispute with the banks). The sender should pay their own bank charges. (If these charges are passed on to the owner, the deposit will not be as stated and therefore not considered recieved. Exchange fluctuations do not affect this system as all funds are in EURO.
Method 2: PayPal
A 5,- Euros top-up fee will be added to the depoit amount if you prefer to pay by PayPal. This is an advantageous alternative to remit money for overseas customers.
The deposit amount is 30% of the total booking amount (unless otherwised identified at time of booking), with a minimum of 1 nights stay.
DEPOSIT DUE DATE
The deposit must be received in 7 days (unless otherwise stated) from time of the booking form being sent. This allows for time to send it and time for it to appear or arrive in Rome. The booking automatically expires without warning after this period.
The balance must be paid in cash, Euro.
BALANCE DUE DATE
The balance is always due on arrival after being shown the accommodation and having had any questions answered. If the carrying of cash is uncomfortable, then a larger pre-payment is acceptable and must arrive and be confirmed prior to the commencement of the rental. The keys are not authorised to be released to the renter before balance payment is made.
Failure to pay on arrival will result in immediate termination of contract and will be considered a late cancellation by the renter, in which case the deposit will not be returned.
There are no other set charges. If special requests are made that are not already stated in our documentation, then these may or may not be charged for.
ITEMS INCLUDED IN PRICE
Unless otherwise stated, sheets, linen, towels, cleaning, electricity, gas, tax, check in fee, keys, etc. The list really is everything you would expect to have as indicated.
HOW TO CANCEL/CHANGE
This must be communicated to us in writing/email. Refunds are not given for cancellations.
CHANGES TO THE BOOKING BY US
This should not happen. If the deposit has not be received, then there is no further action. After receipt of the deposit, if your booking is cancelled by us, a full refund of deposit paid will be made. We will also pay your initial bank charges for the transaction, as long as they are both presented to us formally, and are considered reasonable within the banking system.
OUR OBLIGATIONS FOR OUR CANCELLATION
Apart from refund of deposit, we are NOT required to find alternative accommodation. However, in practice, we would generally endeavour, on late cancellations only, to provide information in order for you to find alternatives.
ARRIVALS AND DEPARTURES
Regardless of your time of arrival, you must inform us including all your flight details, airport of arrival, flight number etc.
Early arrivals pose a slightly different problem, often not allowing for cleaning.
TRAVEL TO AND FROM AIRPORT
At the time of booking you will be directed to as wide as variety of options and estimated costs in time and money as we can.
The Lead person on the Booking Confirmation is responsible for the correct and decent behavior of his/her party. Should the person and his/her party behave in such a manner that is not acceptable by civilized standards, the property owner/manager has the right to ask the person and his/her party to vacate the premises, with no recourse for refund of monies.
CHANGES TO TERMS AND CONDITIONS
We reserve the right to make changes to parts of this document from time to time.